Technical Support Interview Questions

How to Answer “Tell Me About Yourself”

So, the first question you’re probably going to get in an interview is, “Tell me about yourself.” Now, this is not an invitation to recite your entire life story or even to go bullet by bullet through your resume. Instead, it’s probably your first and best chance to pitch the hiring manager on why you’re the right one for the job.

A formula I really like to use is called the Present-Past-Future formula. So, first you start with the present—where you are right now. Then, segue into the past—a little bit about the experiences you’ve had and the skills you gained at the previous position. Finally, finish with the future—why you are really excited for this particular opportunity.

Let me give you an example:

If someone asked, “tell me about yourself,” you could say:

“Well, I’m currently an account executive at Smith, where I handle our top performing client. Before that, I worked at an agency where I was on three different major national healthcare brands. And while I really enjoyed the work that I did, I’d love the chance to dig in much deeper with one specific healthcare company, which is why I’m so excited about this opportunity with Metro Health Center.”

Remember throughout your answer to focus on the experiences and skills that are going to be most relevant for the hiring manager when they’re thinking about this particular position and this company. And ultimately, don’t be afraid to relax a little bit, tell stories and anecdotes—the hiring manager already has your resume, so they also want to know a little more about you.

Tell us about your basic technical experience and qualifications.

You can consider this question as an ice breaker. You will find yourself facing this question in almost all the interviews for this position. An effective answer to this question will summarize your basic technical qualification along with some information about the technologies and products you have worked on.

Here, you can go on to talk about any revolutionary or recent technology you have worked on. For e.g. “I have completed by BE – Electronics with 78% marks and have a 2 years experience of working in the industry of security software. I have the privilege of working in the team which developed and supported the revolutionary Winsock Layer technology”. The trick is to put the full stop at the right place to provoke the desired next question. With this answers, you can immediately expect a question “What is Winsock Layer Technology?”

How would you explain our organization’s mission?

Translation: Can you be an ambassador for our organization?

Any candidate can read and regurgitate the company’s “About” page. So, when an interviewer asks you this, she isn’t necessarily trying to gauge whether you understand the mission—she wants to know whether you care about it, and she’s looking for who in the applicant pool can most effectively discuss the organization’s work and its impact.

So, in addition to doing your research on the company’s work, think about concrete ways it relates to your passions and experiences, and weave them into your answer.

Start with one line that shows you understand the mission, using a couple key words and phrases from the website, but then go on to make it personal. Say, “I’m personally drawn to this mission because…” or “I really believe in this approach because…” and share a personal example or two. For example, if you’re interviewing at a school that stresses character, share some specific character-building education activities you’ve led for students in your last job, or reference the recently released Bully. If you’re interviewing for a position at a hospital, talk about the 5K you recently ran to raise money for leukemiaor your passion for volunteering your time to help children with cancer.

Question: Where do you see yourself in five years?

Translation: Do you care about our work?

Hiring someone is an investment, and interviewers believe (as you would expect) that someone genuinely interested in the organization’s work will be the better hire. So, what she really wants to know is whether this particular job and company is part of your career path, or whether you’ll be jumping ship in a year once you land your “real” dream job.

So how should you answer? If the position you’re interviewing for is on the track to your goals, share that, plus give some specifics. For example, if you’re interviewing for an account executive position an advertising firm, and you know your goal is to become an account supervisor, say that. And then add specifics about the sort of clients you hope to work with, which will help your answer sound genuine, not canned—and again show why this particular company will be a good fit.

If the position isn’t necessarily a one-way ticket to your aspirations, the best approach is to be genuine, but to follow your answer up by connecting the dots between the specific duties in this role and your future goals. It’s OK to say that you’re not quite sure what the future holds, but that you see this experience playing an important role in helping you make that decision, or that you’re excited about the management or communications skills you’ll gain.

Question: Do you have any questions for us?

Translation: Have you really been listening?

It’s easy to go into an interview with a list of questions about the position. But the tougher part—and what the interviewer really wants to see—is whether you can roll with the punches, engage in the conversation, and ask questions that weren’t already answered over the course of the interview.

This will require some thinking on your feet. As you’re going along in the interview, be thinking which key areas—job duties, company culture, the team you’ll be working with—haven’t been covered yet, so you can target your questions there. You can also prepare ahead of time by thinking of more non-traditional questions, or ask questions targeted to the interviewer herself, which probably won’t be covered in the interview.

Try things like: What you like most about working here? What drew you to work for this organization? What do you think are the current strategic challenges facing the organization? What advice would you give to someone in this role?

Some [Technical] Questions

  • What is your troubleshooting process?

    • getting all the facts first to identify the problem thoroughly and go through the steps necessary to rectify the issue. CEO who is also head of IT and the lead developer incorrectly corrected me by stating troubleshooting is going through a lengthy list of possibilities and making sure everything is correct. That is however incorrect due to the fact that such a process is counterproductive to assessing issues based on customer need to identify and take care of one problem that exists rather than a multitude of possibilities that do not fit the description of whatever the issue is. If there are multiple issues there are multiple fixes that may or may not relate to one another but time management is key in IT Support to quickly identify the customer’s issue and fix it to minimize downtime for your client. An obvious red flag that this would be an oversight and not plausible business in client relations.\
  • Whats the difference between an API and a SDK

    • API = application program interface, it is a logical group of functions which can be accessed using specified syntax for operations, inputs, outputs and types. SDK = collection of related API used to develop software packages
  • What port do you change for email? What is the difference between a private and public ip address? How would you handle an irate customer. When is a time you went above and beyond for a customer.

    • SMTP port 25 is usually where you would look first. For Verizon they use a different port. 465. The difference is in the range of the octets. private IP ranges from (class A)10.0.0.0-10.255.255.255, (class B)172.16.0.0-172.31.255.255, (class C)192.168.0.0-192.168.255.255. These are used “inside”. The other address ranges (first octet) 1-127, 128-191, and 192-254 excluding the ones mentioned above are considered the Class A, B, C public ranges. The other two questions about Irate customers and above and beyond are subjective. My advice is breathe deep and be nice, ALWAYS be nice.
  • Tell me your greatest strength

    • How are you at dealing with conflicts
  • What experience with networking do you have?

    • Basically a troubleshooting and general computer system knowledge. Things you should know… Types of RAID and their functions (http://www.raid.edu) Troubleshooting Video Card problems Troubleshooting Monitors Troubleshooting Motherboards Troubleshooting Windows XP, Vista, and 7 Home, Professional Troubleshooting Laptop Monitors/LCDs Time Management …. The rest is just call center type stuff
  • Your client reports that when they turn on their pc, they hear a long beep and then 3 short beeps during P.O.S.T., What is the PC telling the client?

    • Video Problem .
      • Could you please let me know how was the skills test? Do you remember the questions? How can I prepare myself for this test? Thanks

      • Study and read EBooks about hardware and motherboard if in same position above technical support over the phone ., search over google there’re many free books in computer ., about stream questions it’s so sample same any interview question plus your experience in careers …
  • It wasn’t a difficult question but he flat out asked how do i remote into another person’s computer

    • Remote Desktop Connection
    • There are many, many options available today that allow you to remote into another person’s PC (or desktop) to provide troubleshooting support or to remote into your home PC from the office or from anywhere in the world. One of the easiest options that I have experienced, that is FREE for non-commercial users, is called TeamViewer application.
  • Tell me about what happens when you plug in a Ethernet cable into a computer

    • DHCP starts… and so on.
  • Do you prefer working as an individual or a team?

    • Both, depending on the task
  • What do you like about sales?

    • Making people happy
  • What is BIOS?

    • Ans: BIOS stands for Basic Input-Output System and is pronounced as “Bye-Ose“. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard
  • Some functions of BIOS:

    • Performs a POST (Power-On Self Test) for all the different Hardware Components in the System to make sure everything is working properly.
    • Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards.
    • Provides a set of low-level suiting that the Operating System uses to interface different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel Ports especially when the computer is Booting up.
    • Manage the settings for Hard-disk drives, System Clock etc.
    • Sequence of things done by the BIOS when you turn on your Computer:
    • Check the CMOS for Custom Settings
    • Load the interrupt Handlers and Device Drivers
    • Initialize Registers and Power Management
    • Perform POST (Power On Self Test)
    • Display System Settings
    • Determine which devices are Bootable
    • Initialize the Bootstrap sequence
  • What are the Hardware Components of a Desktop Computer / Laptop?

    • Ans: The Hardware Components of a Desktop Computer / Laptop are as follows:
      • The Processor (CPU)
      • Motherboard
      • RAM (Random Access Memory)
      • Power Supply – SMPS (Switch Mode Power Supply)
      • Hard-disk Drives
      • CD/DVD-ROM Drives
      • Floppy Disk Drive
      • Sound Card
      • Graphics (Display) Card
      • Keyboard
      • Mouse
      • Monitor
  • What are Hard-Disk Partitions?

    • Ans: Partitions are used to Divide a Hard-disk drive into smaller segments as required by the user and for better management of the space in it.
  • Difference between RAM and ROM?

    • Ans: RAM (Random Access Memory) – is used to temporarily store information that the computer is currently working on.
    • ROM (Read Only Memory) – This is a Permanent type of memory storage used by computers for important data which never changes. (Example: BIOS)
  • What would you check if there is no sound from your computer? (Audio not working)

    • Check for cable connections
    • Check for power to the speakers
    • Check for volume control
    • Check for device drivers
  • If a Customer complains that his computer is working really slow, what are the things you would check?

    • Check if it is taking longer than usual to start up
    • Check if it is slow with one / any particular application or slow overall.
    • Check for Spyware/Malware/Virus in the computer
    • Check the available Hard-Disk Drive Space in the computer.
  • What is the Blue Screen of Death (BSOD)? .

    • Ans: A Blue Screen of Death (or just a Blue Screen Error) is an indication of a Critical System Problem wherein the Computer freezes altogether and does not respond to anything.
    • To rectify this problem, try Restarting the computer or Booting into Safe Mode. For more information, read this.
  • Why are Device Drivers required?

    • Ans: A Device Driver (or just Driver) is a piece of software which is requied to run every Hardware Component present in the computer.
  • Name one of the latest Computer Processors (CPU) ?

    • Ans: Intel Pentium Quad Core, Intel I3, I5, I7 processors.
  • What is Ping?

    • Ans: Ping is a command that checks the connectivity with an IP address. For more read this article
  • What is a Data Cable?

    • Ans: A Data Cable is a Thin Plastic band-like cable used to connect the Data-Devices like Hard-disk drives, Floppy Disk Drives, CD/DVD-ROM drives with the motherboard. Data Cables are primarily used for Data Transfer.
  • Lights on a Modem / LAN Card:

    • Ans: Generally, there are 04 lights. They indicate the following:
      • Power Light: Shows if the device (Modem)is getting Power Supply or not.
      • Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP
      • Data Light: Indicates wether the internet is working or not.
      • Connectivity Light: Indicates the Modem is connected to a PC or not.
  • Name some of the Ports available in a Computer

    • Ans: Some of the commonly available ports in a Computer are as follows:
      • Keyboard & Mouse Ports – Also known as PS/2 ports
      • USB Ports
      • VGA Ports
      • Sound Ports
      • LAN Port – Also known as Ethernet Port
  • What does the term USB stand for?

    • Ans: USB stands for Universal Serial Bus. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2.0
  • What is the difference between CRT (Cathode Ray Tube) and LCD (Flat Screen Monitors)?

    • Ans: CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.
    • LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.
  • What is an IP Address?

    • Ans: An IP address is a unique numerical identifier of every device on a network. A typical IP address can look like this: 216.27.61.141. To detect a computer’s IP Address, go to Start – Run – Type in CMD in the Run Dialogue Box and click OK or hit <Enter> – In the Command Prompt Screen that comes up, type in IPCONFIG and hit <Enter>
  • What is DHCP?

    • Ans: DHCP stands for Dynamic Host Configuration Protocol. It is used to generate & provide IP addresses to the computers on a network.
  • What is DNS?

    • Ans: DNS stands for Domain Name Services – it is used to convert URLs into IP addresses and vice-versa.
  • Mention a sample computer configuration:

    • Ans:
      • Intel Pentium Core 2 Duo – 3.0Ghz
      • 2 GB RAM
      • 300GB HDD
      • DVD Writer
      • 17 inches LCD Monitor
      • Keyboard
      • Mouse
  • Name any Five Microsoft Office Applications:

    • Ans:
      • MS Word
      • MS Excel
      • MS Powerpoint
      • MS Access
      • MS Outlook
  • What are RJ45 and RJ11 connectors?

    • Ans: RJ45 connectors are used for LAN/Ethernet connections and RJ11 connectors are used for Telephone Cable connections.
  • What is a Parallel Windows installation?

    • Ans: When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in teh same drive but in a different directory (so that the customer can access to and backup his old data). This is called Parallel Installation of Windows.
  • Name some of the versions of Windows XP.

    • Ans: Windows XP Home Edition, Professional, Media Center Edition, Tablet PC Edition, Mobile
  • What are the components needed to setup a Basic Home Network?

    • Ans: LAN Cards, LAN Cables, Router/Hub
  • Difference betwen a WORKGROUP and a DOMAIN?

    • Ans: In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients.
  • What is the difference between FAT32 and NTFS file systems?

    • Ans: 1. NTFS allows compression and file encryption. FAT32 does not. 2. NTFS is more secure than FAT32
  • What does BOOT.INI do?

    • Ans: Boot.ini lists all the Operating Systems present in the computer and provide information about which partitions they are located on.
  • How would you access the Recovery Console in Windows?

    • Ans: By booting with the Windows XP CD and following the on-screen instructrions. The Recovery Console can also be installed in your computer.
  • Provide the names of a few Firewalls:

    • Ans: Norton, McAfee, Zone Alarm etc
  • What feature of Outlook Express allows multiple customers to send and receive emails, each using a separate account?

    • Ans: Identities
  • Name some of the latest Computer Processors?

    • Intel Pentium Quad Core, Intel I3, I5 and I7 processor are some of the latest Computer Processor.
  • What does a ‘?’ sign in device manager indicate?

    • When this sign appears, it indicates the device is not properly installed.  Such problem arises in case of brand new plug-in cards.
  • How will you cope up with a customer, who complains about a brand new printer and system, and yet failing to get a proper print copy?

    • The first thing I will ask the customer, whether the system is properly connected with the printer. The next thing would be to check the Device Driver. Many times it happens that if you install an incorrect Device Driver, the print copy would not be clear.
  • How you keep yourself updated with the current technology?

    • I keep myself connected with social networking sites, the first platform for any technological advancement news and also keep surfing on the latest technology on internet.
  • What are the tools that will be helpful to you in identifying the problems and solving them?

    • Manuals, Knowledge, team-members and experience are the tools that will be helpful to trouble shoot the problem and solving them.
  • What is the expected period of an average call while dealing with the customers?

    • The expected period of an average call would be around 2-3 minutes, sometimes less or more depending on the problem complexity.
  • Why 8085 processor is called 8 bit processor?

    • It is called 8 bit processor as it has 8 bit ALU (Arithmetic Logic Unit).
  • What is stack and can we use ROM as stack?

    • Stack is a portion of RAM used for saving the content of the program counter and general purpose registers.  ROM cannot be used as a stack, as it is not possible to write on ROM.
  • What does it mean by interrupt?

    • To perform a particular task, interrupt is a signal send by external device to the processor.
  • What is a Microprocessor?

    • A microprocessor is a program controlled device. It retrieves the data instructions from memory and decodes them, after decoding, it executes the instruction.
  • What is Latch?

    • It is a temporary storage device controlled by a timing signal, which can store 1 or 0.  It is a D-type flip flop storage device.
  • What is the disadvantage of microprocessor?

    • It has a limitation on the size of the data, also most microprocessor does not support floating point operations.
  • What do you mean by OSI?

    • OSI stands for open system interconnection.  It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network. It is made up of several layers and each layer provides services to the layer above.
  • What is TCP/IP?

    • TCP/IP stands for Transmission Control Protocol or Internet protocol.  It is used to connect hosts on the internet, by transferring data over the network.
  • What are RJ45 and RJ11 connectors?

    • RJ45 connectors are used for LAN/internet connections while RJ11 connectors are used for Table cable connectors.
  • What do you mean by packaging a Microprocessor? What are the different packaging’s available?

    The process of packaging a microprocessor to the computer motherboard is known as a microprocessor.  The different types of microprocessor’s packaging are

    • PGA
    • SPGA
    • SECC
    • LGA
  • Explain the Cache memory? What is the advantage of a processor having more cache memory?

    • Cache memory is the memory area between Processor and Ram.  If the cache memory increases, the speed of the system will also increases.
  • What is over clocking? What are the advantages of over clocking?

    • It is a process where the computer component is forced to run at a higher clock rate.
      • The advantages of over clocking are:
      • Increases the CPU’s performance
      • It is cost-saving
      • Makes PC games and Applications to run faster
  • What is chipset? How is it different from processor and motherboard?

    • Chipset is one of the processing devices in a computer. It is a number of integrated circuits, designed to control how information travels between other components and processor. It is a group of microchip to work as a unit to perform one or more related functions. While motherboard is where all other components like CPU, Memory, Sockets for external connectors and drives are attached.  Chipset is a built in feature of Motherboard. While, processor is a main integrated circuit block, which does the function according to the instruction of a computer program.  It is based on the logical, arithmetical and input/output of the system.
  • What is heat sink and what is the use in the system?

    • To lower the temperature of a device, a heat sink component is used. It is there on the microprocessor and if it is not functioning well then the computer will shut down automatically.
  • What is Jumper and why you need it?

    • Jumper is a metal bridge that closes an electric circuit. A jumper consists of a plastic plug that fits over a pair of protruding pins.  It is used to change the board’s parameters.
  • What are the different types of DRAM?

    • The different types of DRAM are SRAM, VRAM, SGRAM, DDR-SDRAM
  • What might be the problem when you don’t see the display?

    • Power related issues
    • Heat sink related issues
    • CPU fan related issues
    • Improper Jumper settings
  • What is SATA?

    • SATA stands for Serial Advanced Technology Attachment.  It is high speed computer bus interface designed to connect the host bus adapters to mass storage devices, such as hard disk drives and optical drives.

What technical skills do you possess that would benefit our company?

You must do some home work to answer this question effectively. Dig out the information about some products and technologies on which they work, match them with your skills set and prepare an effective answer. Company’s website and job notification can be a good source for this information. To answer this question, you can say something like – “I see that your company sells security softwares for mail servers. I have a good knowledge of various mail servers, their performance and the security loop holes in them. This will help me in providing effective and efficient support to both the customers facing technical issues with your product as well those wanting to buy a new product.”

  • What experience do you have in this technical support field?

    • This is the time during a job interview to tell the interviewer about any experience you might have that is relevant to the position and makes you the ideal candidate for the job. You want to be specific here. Talk about school, previous jobs you may have held, or any prior life experience that has prepared you for the position. As always, keep all experiences and opinions professional and positive. After you’ve talked about general ideas, try talking about an assignment you had in class or a project you had at work that challenged you and you were able to overcome. This lets the employer know that you take pride in what you do and aren’t afraid to share meaningful experiences with others. Showing reserve during the hiring process may point to a sign of weakness and will limit your chances for employment. Therefore, if you tailor your answers to the position, you should have no problem coming up with meaningful examples to talk about if asked this question
  • What challenges are you looking for in this technical support position?

    • A typical interview question to determine what you are looking for your in next job, and whether you would be a good fit for the position being hired for, is “What challenges are you looking for in a position?” The best way to answer questions about the challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job. You can also mention that you are motivated by challenges, have the ability to effectively meet challenges, and have the flexibility and skills necessary to handle a challenging job. You can continue by describing specific examples of challenges you have met and goals you have achieved in the past
  •  Describe a typical work week for technical support position?

    • Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions. It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym. Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.
  • What is your biggest weakness?

    • No one likes to answer this question because it requires a very delicate balance. You simply can’t lie and say you don’t have one; you can’t trick the interviewer by offering up a personal weakness that is really a strength (“Sometimes, I work too much and don’t maintain a work-life balance.”); and you shouldn’t be so honest that you throw yourself under the bus (“I’m not a morning person so I’m working on getting to the office on time.”) Think of a small flaw like “I sometimes get sidetracked by small details”, “I am occasionally not as patient as I should be with subordinates or co-workers who do not understand my ideas”, or “I am still somewhat nervous and uncomfortable with my public-speaking skills and would like to give more presentations and talk in front of others or in meetings.” Add that you are aware of the problem and you are doing your best to correct it by taking a course of action.
  • Why should the we hire you as technical support position?

    • This is the part where you link your skills, experience, education and your personality to the job itself. This is why you need to be utterly familiar with the job description as well as the company culture. Remember though, it’s best to back them up with actual examples of say, how you are a good team player. It is possible that you may not have as much skills, experience or qualifications as the other candidates. What then, will set you apart from the rest? Energy and passion might. People are attracted to someone who is charismatic, who show immense amount of energy when they talk, and who love what it is that they do. As you explain your compatibility with the job and company, be sure to portray yourself as that motivated, confident and energetic person, ever- ready to commit to the cause of the company.
  • What do you know about our company?

    • Follow these three easy research tips before your next job interview: 1) Visit the company website; look in the “about us” section and “careers” sections 2) Visit the company’s LinkedIn page (note, you must have a LinkedIn account — its free to sign up) to view information about the company 3) Google a keyword search phrase like “press releases” followed by the company name; you’ll find the most recent news stories shared by the company Remember, just because you have done your “homework”, it does not mean you need to share ALL of it during the interview! Reciting every fact you’ve learned is almost as much of a turn off as not knowing anything at all! At a minimum, you should include the following in your answer: 1. What type of product or service the company sells 2. How long the company has been in business 3. What the company culture is like OR what the company mission statement is, and how the culture and/or mission relate to your values or personality
  • Why do you want to work with us?

    • More likely than not, the interviewer wishes to see how much you know about the company culture, and whether you can identify with the organization’s values and vision. Every organization has its strong points, and these are the ones that you should highlight in your answer. For example, if the company emphasizes on integrity with customers, then you mention that you would like to be in such a team because you yourself believe in integrity. It doesn’t have to be a lie. In the case that your values are not in line with the ones by the company, ask yourself if you would be happy working there. If you have no issue with that, go ahead. But if you are aware of the company culture and realize that there is some dilemma you might be facing, you ought to think twice. The best policy is to be honest with yourself, and be honest with the interviewer with what is it in the company culture that motivates you
  • What kind of salary do you need?

    • A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range
  • Do you have any questions to ask us?

    • Never ask Salary, perks, leave, place of posting, etc. regarded questions. Try to ask more about the company to show how early you can make a contribution to your organization like “Sir, with your kind permission I would like to know more about induction and developmental programs?” OR Sir, I would like to have my feedback, so that I can analyze and improve my strengths and rectify my shortcomings.
  • What do you know about our products and company?

    • The purpose of this question is to check your level of interest and preparation for the position. Read the job advertisement carefully and go through their website to get some basic information about them. You are not expected to know in and out of the product or the company but exhibiting a basic knowledge can take you a long way ahead in comparison to other candidates.
  • Have you used any of our products or similar products/competitors?

    • If you have used the company’s product or a product of the competitor, it does give you an advantage as you would have a basic idea about the functionalities. However, if you have not used any such product, don’t worry. If you have the ability to grab things quickly and pick up the technology fast, you can prove yourself to be a potential candidate. For example, you can say something like this, “I am afraid, I haven’t used your’s or competitor’s products first hand. However, I have seen others using them. Once I get hold of a product, I have an ability to understand the features quickly and I am quick at grabbing new technologies. So, I don’t think it will pose any problem for me.”
  • Would you say that you are hands-on type of person?

    • One of the most important qualities required in a person handling any support position is his ability to be available immediately as the requirement arises. So, the only answer to this question is “YES”. Develop an attitude of being available whenever you are required.
  • What is your expected period for an average call?

    • You are expected to solve a problem as quickly as possible. However, solving the problem to customer’s satisfaction is the key here. Your answer to this question demonstrates your problem solving abilities, communication skills, technical knowledge and interest in customer satisfaction. You can say something like: “The time to resolve a problem depends on the level of its intensity. However, I have experienced that most of the customers face similar type of problems. With an ability to analyse the problem quickly and a ready answer, we can expect to close the call in 2-3 minutes (or whatever time you have experienced). As a technical support person, my focus has always been on both efficiency and effectiveness. Customer satisfaction is the key for me”
  • Would you be willing to take training or classes to improve your technical skills?

    • Every new product has some new features. If the product you are going to take up is entirely new you will need more training to handle it. Say “YES” if they are offering you to take a training before you get started.
  • What steps do you take for solving a technical problem?

    • This question demonstrates familiarity with the technical support process. Your answer to it also enables the interviewer to arrange for your training, if you are hired.
    • List down the major steps you take in solving a problem and say that you understand that every company has a different set of procedures, which are you open to learn quickly and adapt to.

What tools are most helpful to you when trouble shooting and solving a problem?

  • Experience, knowledge, manuals, team members are some of the tools that come handy while trouble shooting. However, don’t exhibit support from team members as your primary tool as you are expected to deal with a customer independently most of the times.
  • What have you learned from mistakes on technical support job?
    • Everyone who works commits mistake. You don’t lose if you have also made some mistakes at work. However, it is more important to learn a lesson from it and never repeat the same mistake. To answer this question you can talk about some mistake you did and focus on what you learnt from it and that you never repeated it.
  • What have you done to improve your technical support knowledge in the last year?
    • Agility is the key to growth. Every person must do some activities to sharpen his axe. Talk about the books you read, training sessions/ conferences you attended, discussions you had with the team members as an answer to this question.

Top 10 technical support interview questions and answers

In this file, you can ref interview materials for technical support such as types of  interview questions, technical support situational interview, technical support behavioral interview…

Other useful materials for technical support interview:

• topinterviewquestions.inf0/free-ebook-80-interview-questions-and-answeB

• topinterviewquestions .info/top- 18-secrets-to-win-every-job-interviews

• topinterviewquestions.info/13-types-of-interview-questions-and-how-to-face-them

• topinterviewquestions .info/job-interview-checklist-40-points

• topinterviewquestions.info/top-8-interview-thank-you-letter-samples

• topinterviewquestions.info/free-21-cover-letter-samples

• topinterviewquestions.info/free-24-resume-samples

• topinterviewquestions.info/top- 15-ways-to-search-new-jobs

What experience do you have in this technical support field?

This is the time during a job interview to tell the interviewer about any experience you might have that is relevant to the position and makes you the ideal candidate for the job. You want to be specific here. Talk about school, previous jobs you may have held, or any prior life experience that has prepared you for the position. As always, keep all experiences and opinions professional and positive. After you’ve talked about general ideas, try talking about an assignment you had in class or a project you had at work that challenged you and you were able to overcome. This lets the employer know that you take pride in what you do and aren’t afraid to share meaningful experiences with others. Showing reserve during the hiring process may point to a sign of weakness and will limit your chances for employment. Therefore, if you tailor your answers to the position, you should have no problem coming up with meaningful examples to talk about if asked this question.

Describe a typical work week for technical support position?

ANSWER: Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions. It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but, I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym. Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week. “) and efficient.

Why should the we hire you as technical support position?

This is the part where you link your skills, experience, education and your personality to the job itself. This is why you need to be utterly familiar with the job description as well as the company culture. Remember though, it’s best to back them up with actual examples of say, how you are a good team player. JOB It is possible that you may not have as much skills, experience or qualifications as the other candidates. What then, will set you apart from the rest? Energy and passion might. People are attracted to someone who is charismatic, who show immense amount of energy when they talk, and who love what it is that they do. As you explain your compatibility with the job andcompany, be sure to portray yourself as that motivated, confident and energetic person, ever-ready to commit to the cause of the company.

What do you know about our company?

Follow these three easy research tips before your next job interview:

l) Visit the company website; 100k in the “about us” section and “careers” sections

2) Visit the company’s Linkedln page (note, you must have a Linkedln account — its free to sign up) to view information about the company

3) Google a keyword search phrase like releases” followed by the company name; you ‘Il find the most recent news stories shared by the company Remember, just because you have done your  ‘homework”, it does not mean you need to share ALL Of it during the interview! Reciting every fact you’ve learned is almost as much of a turn off as not knowing anything at all! At a minimum, you should include thefollowing in your answer:

1. What type of product or service the company sells

2. How long the company has been in business

3. What the company culture is like OR what the company mission statement is, and how the cultureand/or mission relate to your values or personality

Why do you want to work with us?

More likely than not, the interviewer wishes to see how much you know about the company culture, and whether you can identify with the organization’s values and vision. Every organization has its strong points, and these are the ones that you should highlight in your answer. For example, If the company emphasizes on integrity with  customers, then you mention that you would like to be in such a team because you yourself believe in integrity. It doesn’t have to be a lie. In the case that your values are not in line with the ones bv the company, ask yourself if you would be happy working there. If you have no issue with that, go ahead. But if you are aware of the company culture and realize that there is some dilemma you might be facing, you ought to think twice. The best policy is to be honest with yourself, and be honest with the interviewer with what is it in the company culture that motivates you.

Do you have any questions to ask us?

Never ask Salary, perks, leave, place of posting, etc. regarded questions. Try to ask more about the company to show how early you can make a contribution to your organization like ‘Sir, with your kind permission I would like to know more about induction and developmental programs ?” OR Sir, I would like to have my feedback, so that I can analyze and improve my strengths and rectify my shortcomings.

Useful materials for technical support interview:

• topinterviewquestions.info/top-36-situational-interview-questions

• topinterviewquestions.info/440-behavioral-interview-questions-ebook-pdf-download

• topinterviewquestions.info/top-40-second-interview-questions

• topinterviewquestions.info/95-management-interview-questions-and-answers-ebook-pdf-download

• topinterviewquestions.info/top-30-phone-interview-questions

• topinterviewquestions.info/290-competency-based-interview-questions

• topinterviewquestions.info/45-internship-interview-questions

• topinterviewquestions.info/15-tips-for-job-interview-attire (dress code, clothes, what to wear)

• topinterviewquestions.info/top-15-written-test-examples

• topinterviewquestions.info/top-15-closing-statements

• topinterviewquestions.info/20-case- study-examples for job interview

Useful materials for technical support interview:

• topinterviewquestions.info/top-25-scenarios-interview-questions

• topinterviewquestions.info/top-25-tips-for-interview-preparation

• topinterviewquestions.info/top-l()-tips-to-answer-biggest-weakness-and-strengths-questions

• topinterviewquestions.info/tips-to-answer-question-tell-me-about-yourself

• topinterviewquestions.info/ 16-job-application-tips

• topinterviewquestions.info/top-14-job-interview-advices

• topinterviewquestions.info/top-18-best-interview-practices

• topinterviewquestions.info/25-career-goals-examples

• topinterviewquestions.info/top-36-technical-interview-questions

• topinterviewquestions.info/18-job-interview-exam-samples

• topinterviewquestions.info/Q-A-25-questions-with-answers

Useful materials for technical support interview:

• topinterviewquestions.info/12-followup-email-thank-you-letter-samples

• topinterviewquestions.info/15-tips-for-job-interview-withour-no-experience

• topinterviewquestions.info/15-presentation-ideas-for-job-interview

• topinterviewquestions.info/ 12-job-interview-role-play-examples

• topinterviewquestions.info/ I O-job-interview-techniques

• topinterviewquestions.info/l I -job-interview-skills

• topinterviewquestions.info/tips-to-answer-question-why-should-l-hire-you

• topinterviewquestions.info/25-interview-questions-to-ask-employer

• topinterviewquestions.info/25-job-interview-assessment-test-examples

• topinterviewquestions.info/15-tips-to-answer-experience-questions

• topinterviewquestions.info/ 12-tips-to-answer-education-knowledge-questions

Useful materials for technical support interview:

• topinterviewquestions.info/15-screening-interview-questions

• topinterviewquestions.info/22-group-interview-questions

• topinterviewquestions.info/22-panel-interview-questions

• topinterviewquestions.info/22-case-interview-questions

• topinterviewquestions.info/top-12-tips-for-career-development

• topinterviewquestions.info/top-9-career-path-tips

• topinterviewquestions.info/top-14-career-objectives

• topinterviewquestions.info/top-12-career-promotion-tips

• topinterviewquestions.info/ll-performance-appraisal-methods

(includes appraisal templates and forms)

• topinterviewquestions.info/top-28-performance-appraisal-forms

• topinterviewquestions.info/top-12-salary-negotiation-tips

• topinterviewquestions.info/top-9-tips-to-get-high-salary

Other interview tips for technical support interview

60

1. Practice types of job interview such as screening

interview, phone interview, second interview,

situational interview, behavioral interview

(competency based), technical interview, group

interview…

2. Send interview thank you letter to employers

after finishing the job interview: first interview,

follow-up interview, final interview.

3. If you want more interview questions for entry-

level, internship, freshers, experienced candidates,

you can ref free ebook: 75 interview questions and

answers.

4. Prepare list of questions in order to ask the

employer during job interview.

5. Note: This file is available for free download.

Fields related to technical support career:

The above job description can be used for fields as:

Construction, manufacturing, healthcare, non profit, advertising, agile, architecture, automotive,

agency, budget, building, business development, consulting, communication, clinical research,

design, software development, product development, interior design, web development,

engineering, education, events, electrical, exhibition, energy, ngo, finance, fashion, green card, oil

gas, hospital, it, marketing, media, mining, nhs, non technical, oil and gas, offshore,

pharmaceutical, real estate, retail, research, human resources, telecommunications, technology,

technical, senior, digital, software, web, clinical, hr, infrastructure, business, erp, creative, ict,

hvac, sales, quality management, uk, implementation, network, operations, architectural,

environmental, crm, website, interactive, security, supply chain, logistics, training, project

management, administrative management…

The above interview questions also can be used for job title levels: entry level technical support,

junior technical support, senior technical support, technical support assistant, technical support

associate, technical support administrator, technical support clerk, technical support coordinator,

technical support consultant, technical support controller, technical support director, technical

support engineer, technical support executive, technical support leader, technical supBjrt

manager, technical support officer, technical support specialist, technical support supervisor, VP

technical support. _

 

 

Technical Support Interview Questions was originally published on Something Different

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